Refund policy

 

1. Order Policy (Free + Shipping Offers)

 


Many of our offers include free products, where customers only pay for shipping & handling.

 

  • Product cost is covered by us

  • Shipping & handling fees are non-refundable once fulfilled

  • All orders are considered final unless otherwise stated

 

 

 

 

2. Damaged, Defective, or Missing Items

 


If your order arrives:

 

  • Damaged

  • Defective

  • Missing items

 


You must contact us within 7 days of delivery.


We will:

 

  • Replace the item at no cost

    OR

  • Provide a resolution at our discretion

 


📩 Email: support@1sthour.com

Include:

 

  • Order number

  • Photos of the issue

 

 

 

 

3. Returns

 


We do not accept general returns due to the nature of our promotional offers.


However, exceptions may be made case-by-case.


If approved:

 

  • Item must be unused and in original condition

  • Customer is responsible for return shipping

 

 

 

 

4. Refunds

 


Refunds are only issued under the following conditions:


 

✅ Eligible for Refund:

 

 

  • Item never delivered (confirmed by carrier)

  • Product is defective or damaged (with proof)

 


 

❌ Not Eligible for Refund:

 

 

  • Customer entered incorrect shipping address

  • Order marked as delivered by carrier

  • Delays caused by shipping carriers

  • Buyer’s remorse

 


Approved refunds will be processed back to the original payment method within 5–10 business days.

 

 

 

5. Order Changes & Cancellations

 


Due to fast processing:

 

  • Orders cannot be changed or canceled once submitted

  • Please double-check your shipping details before placing your order

 

 

 

 

6. Shipping Responsibility

 


Customers are responsible for:

 

  • Providing correct shipping information

  • Ensuring safe delivery location

 


We are not responsible for:

 

  • Lost or stolen packages marked as delivered

  • Delays due to carriers or external factors

 

 

 

 

7. Chargebacks & Disputes

 


We encourage customers to contact us first before filing a dispute.


Filing a chargeback without contacting support may:

 

  • Delay resolution

  • Result in denial of future service

 

 

 

 

8. Contact Us

 


For any issues, please contact:


1stHour / Entremax Inc

📧 support@1sthour.com

📍 25 Brandywine Drive, Deer Park, NY 11729